1. Information We Collect
We collect personal information when you:
- Place an order or create an account on our website
- Contact us by email, phone, or through our contact form
- Subscribe to our newsletter
- Browse our website (via cookies and analytics tools)
The information we may collect includes: full name, email address, phone number, delivery address, billing address, payment method details (processed securely via PayFast — we do not store card numbers), order history, and browsing behaviour on our site.
2. How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your order, delivery, or enquiry
- To send marketing communications (only if you have opted in)
- To improve our website and product offering
- To comply with our legal obligations
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Courier partners — to deliver your order
- PayFast — our payment processor, for secure transaction handling
- Google Analytics and Rank Math — for website analytics (anonymised)
- Legal authorities — if required by law or court order
4. Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and analyse site traffic. By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings, though some website features may not function correctly without them.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of 5 years for accounting and tax compliance.
6. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website uses SSL encryption for all data transmission.
8. Contact for Privacy Enquiries
To exercise your rights or raise a privacy concern, contact us at: privacy@powervaultza.co.za or call 0800 POWER SA.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated on our website. Continued use of our website after any changes constitutes acceptance of the updated policy.